Refund policy
RETURN & REFUND POLICY
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
• Be in the same condition as when you received it
• Be unworn and unused
• Include all original tags, accessories, parts, and components
• Be returned in its original packaging
• Include the receipt or proof of purchase
Items that have been used, damaged, altered, or returned with missing parts, accessories, or original packaging may not qualify for a full refund.
HOW TO START A RETURN
To start a return, please contact us through the customer service email listed on our Contact Us page.
Once your return request has been reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please do not send your item back without first receiving return authorization from us.
Items returned without prior authorization may not be accepted.
The appropriate return address will be provided with your return instructions. Please do not return an item to the address shown on the original shipping package unless specifically instructed to do so.
ORIGINAL SHIPPING CHARGES
Original shipping and delivery charges are non-refundable.
These charges cover shipping and fulfillment services that have already been completed when your original order was processed and delivered.
Therefore, if a return is approved, any original shipping or delivery charges paid on the order will not be included in the refund, unless the return is due to our error, such as receiving an incorrect or defective item, or otherwise required by applicable law.
RETURN INSPECTION AND REFUND AMOUNT
Refunds are not issued simply when a return is shipped or dropped off with the carrier.
The returned item must first be received and inspected to confirm that it meets our return eligibility requirements.
After we receive and inspect the returned item, we will notify you whether your refund has been approved.
If the returned product shows signs of use, damage, alteration, missing accessories or components, missing original packaging, or any other condition that reduces its value, an appropriate deduction may be made from the refund based on the condition and reduced value of the returned item.
If the returned item does not meet our return eligibility requirements, the return or refund may be denied.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If the item is defective, damaged upon arrival, or you received the wrong item, please contact us immediately so we can evaluate the issue and determine the appropriate resolution.
We may request photographs of the product, packaging, shipping label, or other information necessary to verify the issue before determining the appropriate resolution.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
• Perishable goods, such as food, flowers, or plants
• Custom or personalized products
• Personal care goods, such as beauty or hygiene products
• Hazardous materials, flammable liquids, or gases
• Final sale items
• Gift cards
Please contact us if you have questions about whether a particular item is eligible for return.
EXCHANGES
The fastest way to ensure you receive the item you want is to return the original item.
Once the return has been accepted, you may place a separate order for the new item.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the eligible refund amount will be issued to your original payment method within 10 business days.
Please note:
• Original shipping and delivery charges are non-refundable, except when the return results from our error or where otherwise required by applicable law.
• If the returned item shows signs of use, damage, alteration, missing parts or accessories, missing original packaging, or any other condition that reduces its value, an appropriate amount may be deducted from the refund based on the condition and reduced value of the returned item.
• Refunds are processed only after the returned merchandise has been received and inspected.
• Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the customer service email listed on our Contact Us page.
